Wheelchair Damage at Dubai Airports: What Tourists Need to Know
Travelling with a wheelchair takes planning and when you’re flying long distances it’s not uncommon for mobility equipment to get damaged along the way. For many travellers a wheelchair is their independence and not just a travel accessory.
If you arrive in Dubai and find your wheelchair broken or delayed or unusable don’t panic — you have options. This guide explains what to do immediately and why renting a wheelchair in Dubai can save your trip.
Why Wheelchair Damage Happens at Airports
Airlines do their best to handle mobility aids carefully but mistakes happen. Wheelchairs are often transported as oversized or special baggage and that makes them more vulnerable to
- Mishandling during loading and unloading
- Pressure from other luggage in the cargo hold
- Disassembly without care or tools
- Limited storage space on connecting flights
Even small dents or misalignments can make your wheelchair unsafe to use and especially for powered models.
What to Do If Your Wheelchair Is Damaged on Arrival
If your wheelchair is damaged at Dubai International Airport (DXB) or Al Maktoum International Airport (DWC) here’s what you should do
- Report it immediately at the airline’s baggage service desk before leaving arrivals.
- Take photos and videos of the damage for evidence.
- Request a Property Irregularity Report (PIR) — this is essential for claims.
- Ask if a temporary replacement can be provided.
- Contact Dubai Mobility for an immediate rental delivered directly to your hotel or airport
Why Renting a Wheelchair in Dubai Makes Sense
Instead of waiting days or even weeks for repairs or airline reimbursement, renting a wheelchair locally offers immediate peace of mind.
Here’s why renting is the smarter option
- Instant Access: Get a replacement within hours anywhere in Dubai.
- Affordable: Rentals start from just 15 AED/day with free delivery and pickup.
- No Damage Risk: Avoid the stress of transporting your own wheelchair.
- Perfect for Short Stays: Ideal for tourists and business travellers and those visiting for medical care.
- UK-Made Quality: All Dubai Mobility wheelchairs are reliable and sanitised and serviced before delivery.
- 24/7 Support: Our team is always on call for assistance or replacements.
How Dubai Mobility Helps Travellers
At Dubai Mobility we understand how stressful travel interruptions can be and especially when mobility is affected. That’s why we offer same-day wheelchair rentals across Dubai and including delivery to airports and hotels and serviced apartments.
Our services include
- Manual and electric wheelchair rentals
- Powerchair and mobility scooter hire
- On-site setup and user guidance
- Repairs and servicing for all wheelchair models
Explore Dubai Comfortably and Confidently
Dubai is one of the world’s most accessible cities and offering wide pathways and step-free attractions and wheelchair-friendly facilities at major tourist spots such as
- The Pointe Palm Jumeirah – Smooth boardwalks with stunning Atlantis views
- The Dubai Mall & Burj Khalifa – Elevators and wide concourses throughout
- Palm West Beach – Flat coastal paths for relaxing strolls
- Atlantis The Palm – Accessible rooms and ramps and Aquaventure access
With Dubai Mobility you can explore them all without delay — no paperwork and no waiting and just freedom.
If your wheelchair is damaged at Dubai Airport don’t let it ruin your trip.
Report the issue and start your claim and get back to exploring with a reliable rental from Dubai Mobility.
We’ll deliver a wheelchair you can depend on — clean and comfortable and ready to use — so your Dubai experience continues exactly as planned.
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