Our returns policy varies depending on the nature of the item we have provided to you.
Bespoke & Infection Control Items
Bespoke items are those that have been specially built, ordered or adapted for you.
Infection control items are those such as (toileting products, PPE, garments, consumables, incontinence, pressure care, toileting and bathing products, seating accessories etc.) where once purchased the item may not be re-sold.
Once these items have been specially ordered, the purchase price is payable in full and these items cannot be returned, refunded or exchanged.
Standard “Off the Shelf” Items
These items can be returned within 7 days of delivery in unused, undamaged and in the original packaging.
All returned items will be subject to a re-stocking charge.
The re-stocking charge will be based on a percentage of the purchase price and is calculated depending on the nature of the product, the delay in return and the condition of the product upon its return.
It might include labour, parts, packaging and any other subsequent loss to the business in order to make the particular item resalable.
All goods are to be returned at the senders cost, unless the goods are faulty upon receipt.
We recommend using a “signed for” delivery service to return an item to us, to ensure that the consignment can be tracked.